FAQ: OTA Reservations

FAQ: OTA Reservations

What is the confirmation number, and where does it come from?

If you have an Airbnb reservation that has a confirmation number and your reservation software also gives it a confirmation number, you can enter both, but this is not required.  The guest will use the confirmation number to access the guest portal if needed.

What is the OTA email in the settings panel?

When you add an AIRBNB reservation into the system, you may not have a guest email address to enter.  If there is no guest email address, the parking system will not be able to send the guest a registration email allowing them to register their parking passes in advance.  Therefore, by default we will send those guest registration emails to your rental company email address.  

Some rental companies prefer to set up a separate email address specifically to hold these OTA parking registration emails in case they want to send them to the guests in another way. Setting up a separate OTA email address is optional.

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